Privacy Policy
Last updated: October 2026
1. Who We Are
The Luxe Maids of Illinois LLC (“we,” “us,” or “our”) provides premium residential cleaning services throughout the Chicagoland area. Our website is located at www.theluxemaids.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Service preferences and scheduling details
- Payment information (processed securely through our payment providers; we do not store full card numbers)
- Messages and communications you send to us
- Referral information if you use our Refer a Friend program
We also collect certain information automatically when you visit our website, including IP address, browser type, pages viewed, and referring URLs. We may use cookies and similar technologies for website functionality and analytics.
3. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage cleaning services
- Communicate with you about appointments, quotes, and service updates
- Process payments and maintain billing records
- Send service reminders and follow-up communications
- Respond to inquiries and support requests
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist with scheduling, payments, and communications (such as ZenMaid and payment processors) — bound by confidentiality agreements
- Legal authorities if required by law or to protect our rights
- A successor entity in connection with a business transfer or acquisition
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected] or call (708) 722-2909.
7. Cookies
Our website uses cookies and similar technologies to improve functionality and analyze site traffic. You can disable cookies in your browser settings, though some website features may not function properly as a result.
8. Third-Party Links
Our website may contain links to third-party websites (such as our booking system or social media profiles). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: